CONSULTING

MIKROLINK’s Consulting Services focus on improving both the economic and technical efficiencies of wireless networks. By leveraging our extensive global wireless experiences of analyzing every type of network possible, MIKROLINK offers expertise, known tools, and custom reporting.

Networks need to operate at full efficiency with a minimal amount of maintenance to maximize the return on Opex. To achieve this goal, MIKROLINK reviews customer requirements to define measurable objectives in terms of quality, capacity and cost, sharing risks and rewards. Consulting Services include network audits, performance audits and vendor evaluation.

NETWORK AUDIT

MIKROLINK’s technical end to end network audit services help an operator in identifying issues in the network, root cause of all issues and actions required to address those issues. The audit assures that:

Functional goals & objectives are met

Network resources are safeguarded and optimally utilized

Reliable data are obtained and used for forecasting, planning, operating, optimizing, fine tuning and monitoring of mobile network performance.

MIKROLINK’s Audit services provides key to wireless carriers with the approach of delivering business intelligence to the top management, maximizing customer satisfaction with the QoE to reduce churn, increase arpu and increase ROI of CAPEX and OPEX.

With extensive experience in the industry, and having over 2 decades of providing technical network audit services.  MIKROLINK has a unique combination of global expertise and capabilities with local presence and delivery.

MIKROLINK is independent from operators, tools vendors or equipment vendors; this gives to MIKROLINK’s audit the value of an External and Independent Auditor.

Audit is conducted in three steps:

Step 1 – Data Collection:

Collection of historical and field data from OMC and Benchmarking

Step 2 – Data Analysis:

An in-depth study of data collected with root cause analysis of problems

Step  3 – Recommendations:

Preparation of detailed recommendations with concrete action items to improve network performance and implementation roadmap.

Benefits:

  • Better network quality
  • Improved customer satisfaction and reduced churn
  • Higher revenue and ARPU
  • Reduced CAPEX and OPEX

PERFORMANCE AUDIT

Performance audit is one of the primary areas of focus in an overall network audit. This service targets the evaluation of the network based on design goals versus the performance achieved. The dynamic nature of mobile network caused by network expansion, subscriber growth, new service launch & wireless environment creates multiple challenges for the operator to know exactly where the performance of the network stands compared to the design objectives. By collecting large amounts of network data we can evaluate the network quality from an end-user perspective and find out where the network bottlenecks are and where there is potential for network performance improvements.

Forecast the demand for system capacity: Analyze the traffic characteristic and traffic model, geographical distribution of the traffic density, predicts the traffic growth trend and provide the corresponding resource adjustment suggestion.

Evaluate the network performance from subscriber perceptions: E2E performance audits helps operator in finding out the root cause for customer complaint, the real network coverage and service quality condition.

Benefits

Improve customer satisfaction and reduce churn

Protect and increase revenue by improving service quality and availability

Reduce operating expenses

VENDOR EVALUATION

Any time new technology is being introduced in a wireless network, RFI or RFP responses from infrastructure vendors need to be evaluated.  MIKROLINK can help create an RFI or RFP to send to vendors, also evaluate and compare the responses on,

Product and features roadmap

Product and features timing of availability

Pricing

The results of such an analysis help pick the best vendor(s) to match an operator’s business needs, using an independent process.