Maintenance Services

Mikrolink provides proactive and reactive technical support services on a 24/7 basis to keep fixed and mobile digital infrastructure running without interruption. Minimum downtime and maximum system performance lie at the core of every operation.

Service Scope

05 service areas

  1. 01

    24/7 System and Alarm Management

    Real-time alarm monitoring and a rapid mobile team dispatch mechanism, integrated with Network Operations Center processes, safeguard network continuity.

  2. 02

    Preventive and Protective Maintenance

    Periodic equipment checks, hardware cleaning, and backup system tests are carried out on a planned schedule, enabling intervention before issues arise.

  3. 03

    Corrective Maintenance and Repair

    Services include root cause analysis to identify faults at the affected sites, replacement of faulty hardware, renewal of cables, ports, and cards, and system reconfiguration.

  4. 04

    Network Technology and Response

    Outages in station equipment, transmission systems, and power units receive a rapid on-site response in line with SLA standards.

  5. 05

    Reporting and Security

    Authorization control, access management, log tracking, maintenance records, performance reports, and audit documentation are recorded transparently.

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